Category Archives: Computer help

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Phone Scams and Computer Repair

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Category : Computer help

Know Your Facts to Protect Your Computer

Envision this – you are sitting at home tending to your own particular personal concerns when you get a telephone call from an official sounding individual letting you know that your machine is infections with a virus. They say they can repair the problem and get rid of the infections if you will give a Credit Card Number.

An expanding number of PC clients are receiving telephone calls and some — perplexed about potential information misfortune and mechanism harm — are surrendering their credit card information in the trust this will ensure the protection of their PC.PC Scams

If you get such a call, we’re here to tell you — hang up. It’s a scam!

Silver Computer Consultants, LLC (SCC) has been seeing a rise in telephone tricks focusing on PC users. Cybercriminals are pretending to work for Microsoft. They claim they’ve examined your PCs remotely and discovered infections on them. Depending on your fear of infections, information misfortune and data fraud, they trap you into giving them real access to the your PC

When the hacker has entry to the victimized person’s PC, they will regularly demonstrate the client frightening looking messages on the machine, require instantaneous installment to clean up the “hazardously infection” workstation and install more “insurance” program onto the PC. Chances are they’ll take the chance to fix different bits of malware to catch the victimized person’s web shopping or banking information.

It’s important to understand that reputable tech companies (like Microsoft, SCC and other tech leaders) will not scan computers remotely without permission from the owner. They will not call computer users unless they are already working with them on a support issue.


Should you receive one of these telephone calls, here are a few tips to help protect yourself:

  • Never give remote access to your computer to any technician unless they can confirm they are a legitimate member of a computer support company with which you have an existing support agreement.
  • Never provide a credit card or banking account information to someone on a cold call — even if they claim to be from a computer support company.
  • When in doubt, hang up the phone and call the company back at their publicly listed telephone number. You can usually find contact information on their web site.

 If you’ve been a victimized by a phone scammer:

  • Change your computer password, along with the password of any online accounts that may have been provided to the cybercriminal.
  • Contact your credit card or bank and speak with the fraud prevention team to have the charges reversed and the account protected from future charges.
  • Update your security software and run a full scan on your computer.  You may also want to contact one of our SCC Support to have the PC checked for malware.


Phone scams are successful because cybercriminals rely on computer users trusting an unknown person with access to their computers. Together, we can defeat these scams by simply hanging up when you receive an unrequested support call, regardless of who they say they are.



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Dust and Cigarette Smoke

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Category : Computer help

Dirty FanYour computer has several fans on it to pull air from outside to cool down the system. If the air outside is polluted with dust or, even worse, smoke, rather than getting cooler, the computer becomes hotter. Cigarette smoke is worse because it has moisture in its particles. This makes the particles sticky and almost impossible to remove from your computer’s electronic components. It is also very important to know that smoking in front of your computer will void your computer’s warranty. So either it is a good time to quit, or take your cigarette outside.

Why Does It Happen?

Computers generate static electrical charges that attract dust and cigarette smoke when present in the environment. These dust or smoke particles form an insulating blanket that covers the electronic components inside your computer, causing them to overheat, age faster, and fail.


dirty pcThe best dust / cigarette smoke protection is to keep your computer surroundings clean from both contaminants. Block all access points for dust and cigarette smoke. Close all uncovered expansion-slot openings. Missing expansion-slot covers allow dust to accumulate in the system. Dust buildup inside your systems components can be cleaned by using a soft brush. A static-free vacuum and a can of compressed air are also recommended to keep your system dust free. Finally, if you have to smoke, be sure to do it far from your computers. And don’t forget that smoke dust inside your computer will void its warranty.


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5 Tips for Saving Money on your IT cost

5 Tips for Saving Money on your IT cost

Saving a little on your technology can go a long ways, but cutting too many corners can lead to additional problems and expensive downtime. Here are a few ways you can cut costs without creating long term issues.

Don’t be Afraid to Replace

Got an older PC that’s causing you a lot of issues? Older technology is typically more expensive to run, and after a while, it’s cheaper to simply buy a new desktop than it is to continue pouring money into something that always seems broken. It’s a great time to buy workstations, and if things are tight you can even buy refurbished desktops to keep cost low.

Enforce Energy Efficiency

If you reduce the amount of energy your technology uses each day, your utility bill from the electric company will decrease as well. Switching to LCD monitors (if you are still using old CRT dinosaurs), and enforcing company-wide policies to turn off monitors or put workstations to sleep at night can make a big difference.

Stop Dealing with Vendors

You hired your employees to work, not sit on the phone with a PC manufacturer because your hard drive crashed. Businesses waste money by paying employees to go around in circles with vendor tech support all the time. IT firms like SCC build relationships with vendors and are able to get things done faster. This means issues get resolved quickly and your employees don’t need to deal with less-than-helpful support.

Stop Paying your Phone Bill

Yes, you heard us right. Cease paying your phone company by switching over to a VoIP solution instead. Small businesses save up to 80% on their telephone communication expenses, so the investment pays for itself quickly. Many VoIP systems allow your users to take their phone and use it anywhere; giving you increased flexibility and functionality.

Get Proactive Monitoring and Maintenance

Nearly all day-to-day IT issues can be completely prevented with just a little bit of maintenance. SCC offers these services to our clients, reducing the amount of downtime they experience. Traditional computer support only fix computer issues when they arise. SCC provides proactive monitoring and maintenance to ensure fewer issues plague your business.


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Do computers drive you crazy?

People sometime get frustrated and crazy when their computer are not working properly. Do Smartphones and tablets mystify you? Need help with software? Worried about internet security? Need help with your small business? Silver Computer Consultants, LLC Makes technology work for YOU!

Services for IndividualsPC drive you crazy

  • Backup, backup, and backup again
  • Email: How it works. How you can get your email on all your devices. How to attach documents, photos, and videos.
  • How to do a successful internet search
  • How to use your iPad or Android Tablet
  • How to use your iPhone or Android Smart Phone
  • How to use your Mac or Windows Computer
  • Love your apps: Apps to save you money, make life easier, have fun
  • Photos and Videos: Save, sync, share, and organize Transfer data to new devices
  • Protect your devices from hackers and theft
  • Set up and protect your home wireless network Use software for documents, spreadsheets, finances
  • Using Social Media: Use Twitter, Facebook, etc. AND protect your privacy
  • YouTube: Share your videos and protect them.
  • And much more!

Services for Small Businesses

  • Help with online banking
  • Personal training and on-site services
  • Prince George’s County, MD
  • Recycle and reuse opportunities
  • Set up and protect your small business wireless network
  • Set up and use business software
  • Take low-cost credit card transactions on your mobile smartphone
  • And much more!

Is a virus bogging your computer down? Do you think you have a virus? Is your computer running a lot slower than it should be? Or do you just need someone to connect your printer so that you can print off your work or school documents?
Because every business technology setup is different, please schedule a free consultation to meet with a Silver Computer Consultants representative to discuss your needs and wants. You can call us at (301)  325-1709/


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