Phone Scams and Computer Repair
Category : Computer help
Know Your Facts to Protect Your Computer
Envision this – you are sitting at home tending to your own particular personal concerns when you get a telephone call from an official sounding individual letting you know that your machine is infections with a virus. They say they can repair the problem and get rid of the infections if you will give a Credit Card Number.
An expanding number of PC clients are receiving telephone calls and some — perplexed about potential information misfortune and mechanism harm — are surrendering their credit card information in the trust this will ensure the protection of their PC.
If you get such a call, we’re here to tell you — hang up. It’s a scam!
Silver Computer Consultants, LLC (SCC) has been seeing a rise in telephone tricks focusing on PC users. Cybercriminals are pretending to work for Microsoft. They claim they’ve examined your PCs remotely and discovered infections on them. Depending on your fear of infections, information misfortune and data fraud, they trap you into giving them real access to the your PC
When the hacker has entry to the victimized person’s PC, they will regularly demonstrate the client frightening looking messages on the machine, require instantaneous installment to clean up the “hazardously infection” workstation and install more “insurance” program onto the PC. Chances are they’ll take the chance to fix different bits of malware to catch the victimized person’s web shopping or banking information.
It’s important to understand that reputable tech companies (like Microsoft, SCC and other tech leaders) will not scan computers remotely without permission from the owner. They will not call computer users unless they are already working with them on a support issue.
Should you receive one of these telephone calls, here are a few tips to help protect yourself:
- Never give remote access to your computer to any technician unless they can confirm they are a legitimate member of a computer support company with which you have an existing support agreement.
- Never provide a credit card or banking account information to someone on a cold call — even if they claim to be from a computer support company.
- When in doubt, hang up the phone and call the company back at their publicly listed telephone number. You can usually find contact information on their web site.
If you’ve been a victimized by a phone scammer:
- Change your computer password, along with the password of any online accounts that may have been provided to the cybercriminal.
- Contact your credit card or bank and speak with the fraud prevention team to have the charges reversed and the account protected from future charges.
- Update your security software and run a full scan on your computer. You may also want to contact one of our SCC Support to have the PC checked for malware.
Phone scams are successful because cybercriminals rely on computer users trusting an unknown person with access to their computers. Together, we can defeat these scams by simply hanging up when you receive an unrequested support call, regardless of who they say they are.