Monthly Archives: May 2016

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Proactive Maintenance & Monitoring

Category : Uncategorized

Unexpected computer and server failures are costly.  We prevent many network failures from ever happening with our proactive managed services solution and keep your critical IT systems working properly so your office can stay productive.

By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop services, we ensure the reliability and stability of your IT assets.  A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you.

At the same time, your exposure to security risks is dramatically lessened, and frustration from the unstable IT resources almost vanishes.  We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Proactive Maintenance Plans include the following:

  • Data backup monitoring and management
  • Desktop file system health monitoring and maintenance
  • Desktop optimization and tuning
  • Increased uptime and productivity
  • IT asset tracking
  • Monthly management report
  • Off-hours system maintenance
  • Off-hours system maintenance
  • Preemptive failure prediction on workstations and servers
  • Real-time server state and error monitoring
  • Reduced interruptions and downtime
  • Security patch management
  • Server file system health monitoring and maintenance
  • Virus protection management
  • Weekly system audits

Our proactive maintenance systems put us in constant touch with your IT assets, allowing us to provide you with better care and uptime than even a full-time in-house network administrator.

Need Help NOW

Are You Searching For Reliable I.T. Support in the DMV?
Is Your Company’s Network Running Slow and Causing Problems?
Call the most trusted leader in IT Support for the DMV since 1994. Call or Text us 301-778-6732

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Spyware vs. Virus

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Category : Uncategorized

Computer virus symptoms are not always easy to identify. This is especially so if you consider that that they will Virus alert

Here are some of the most common virus symptoms:

  • You can’t access your hard drive or other disk drives
  • You can’t print correctly
  • You see pop-ups and dialog boxes everywhere
  • You see unusual error messages
  • Your antivirus software was turned off and not by you
  • Your applications don’t work correctly (especially your web browser)
  • Your computer doesn’t run normally and restarts on its own
  • Your computer frequently freezes or stops responding
  • Your computer is running slower than normal
  • Your computer restarts and crashes constantly
  • Your modem and hard drive lights are working extra hard.
  • The computer starts performing actions on its own

If you believe that your computer is infected, or if you see one or more of the above symptoms on your computer, disconnect your computer from the internet or your local network immediately. Just unplug the network cable or turn off the wireless adapter. By doing this you will stop your computer from spreading the virus to your friends, family, or co-workers. Some viruses also send information back to its creator about the infected system, making it really easy to take full control over your computer and personal information. That is one more reason to disconnect your machine from the internet.

If you have antivirus software protection, make sure that its definitions are updated and run a full system scan on your computer. If you don’t have one, don’t panic. Just call Silver Computer Consultants and we will we will do our best to kill that virus. You can also just give us a call to (301) 325-1709 or schedule our on-site virus removal service and we will take care of the situation. Why call Silver Computer Consultants and not the other guys?

Need Help NOW

Are You Searching For Reliable I.T. Support in the DMV?
Is Your Company’s Network Running Slow and Causing Problems?
Call the most trusted leader in IT Support for the DMV since 1994. Call or Text us 301-778-6732

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Phone Scams and Computer Repair

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Category : Computer help

Know Your Facts to Protect Your Computer

Envision this – you are sitting at home tending to your own particular personal concerns when you get a telephone call from an official sounding individual letting you know that your machine is infections with a virus. They say they can repair the problem and get rid of the infections if you will give a Credit Card Number.

An expanding number of PC clients are receiving telephone calls and some — perplexed about potential information misfortune and mechanism harm — are surrendering their credit card information in the trust this will ensure the protection of their PC.PC Scams

If you get such a call, we’re here to tell you — hang up. It’s a scam!

Silver Computer Consultants, LLC (SCC) has been seeing a rise in telephone tricks focusing on PC users. Cybercriminals are pretending to work for Microsoft. They claim they’ve examined your PCs remotely and discovered infections on them. Depending on your fear of infections, information misfortune and data fraud, they trap you into giving them real access to the your PC

When the hacker has entry to the victimized person’s PC, they will regularly demonstrate the client frightening looking messages on the machine, require instantaneous installment to clean up the “hazardously infection” workstation and install more “insurance” program onto the PC. Chances are they’ll take the chance to fix different bits of malware to catch the victimized person’s web shopping or banking information.

It’s important to understand that reputable tech companies (like Microsoft, SCC and other tech leaders) will not scan computers remotely without permission from the owner. They will not call computer users unless they are already working with them on a support issue.

 

Should you receive one of these telephone calls, here are a few tips to help protect yourself:

  • Never give remote access to your computer to any technician unless they can confirm they are a legitimate member of a computer support company with which you have an existing support agreement.
  • Never provide a credit card or banking account information to someone on a cold call — even if they claim to be from a computer support company.
  • When in doubt, hang up the phone and call the company back at their publicly listed telephone number. You can usually find contact information on their web site.

 If you’ve been a victimized by a phone scammer:

  • Change your computer password, along with the password of any online accounts that may have been provided to the cybercriminal.
  • Contact your credit card or bank and speak with the fraud prevention team to have the charges reversed and the account protected from future charges.
  • Update your security software and run a full scan on your computer.  You may also want to contact one of our SCC Support to have the PC checked for malware.

    Sponsor: http://readypaydayloan.com

Phone scams are successful because cybercriminals rely on computer users trusting an unknown person with access to their computers. Together, we can defeat these scams by simply hanging up when you receive an unrequested support call, regardless of who they say they are.

Sponsor: http://readypaydayloan.com

 

Need Help NOW

Are You Searching For Reliable I.T. Support in the DMV?
Is Your Company’s Network Running Slow and Causing Problems?
Call the most trusted leader in IT Support for the DMV since 1994. Call or Text us 301-778-6732

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Dust and Cigarette Smoke

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Category : Computer help

Dirty FanYour computer has several fans on it to pull air from outside to cool down the system. If the air outside is polluted with dust or, even worse, smoke, rather than getting cooler, the computer becomes hotter. Cigarette smoke is worse because it has moisture in its particles. This makes the particles sticky and almost impossible to remove from your computer’s electronic components. It is also very important to know that smoking in front of your computer will void your computer’s warranty. So either it is a good time to quit, or take your cigarette outside.

Why Does It Happen?

Computers generate static electrical charges that attract dust and cigarette smoke when present in the environment. These dust or smoke particles form an insulating blanket that covers the electronic components inside your computer, causing them to overheat, age faster, and fail.

Solution

dirty pcThe best dust / cigarette smoke protection is to keep your computer surroundings clean from both contaminants. Block all access points for dust and cigarette smoke. Close all uncovered expansion-slot openings. Missing expansion-slot covers allow dust to accumulate in the system. Dust buildup inside your systems components can be cleaned by using a soft brush. A static-free vacuum and a can of compressed air are also recommended to keep your system dust free. Finally, if you have to smoke, be sure to do it far from your computers. And don’t forget that smoke dust inside your computer will void its warranty.

 

Need Help NOW

Are You Searching For Reliable I.T. Support in the DMV?
Is Your Company’s Network Running Slow and Causing Problems?
Call the most trusted leader in IT Support for the DMV since 1994. Call or Text us 301-778-6732

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